FAQs

Find Fitness Anywhere

FAQ's

for JAMWORKOUT
YOUR WORKOUT

YOUR WAY

SCIENCE BACKED

Heart Rate Based

24 HOUR GUIDANCE

With TrainerOnDemand

CUSTOMIZED

Your Level – Your Workout-Your Equipment

Pick a topic

CUSTOMIZED FITNESS

with JAMWORKOUT

Workout

Set Your Preferences

Set Your Preferences

When you first log in to the app, it will take you to the profile completion section.  Please make certain that your weight and height are correct as these will influence the heart rate/calorie data.  You will also choose how many times/ week you will workout and your fitness level.  We recommend that everyone start as a beginner- at least for the first workout.

Technology

Connect A Heart Rate Monitor

Connect A Heart Rate Monitor

1-Enable bluetooth on your phone

2- Put on your heart rate monitor.  It should be touching your skin (not over a shirt). If you have an arm band monitor, be sure to turn it on.

3- In the app, navigate to the home screen,  sensor icon, add ( +) new device.  The app will locate any nearby compatible devices,

Settings

Sets and Reps

Sets and Reps

The default for sets and reps is 2 sets of 10 repetitions (reps).  This can be changed by going to Settings in your app, and then preferences.  But as a general recommendation, do as many as you can in the time alotted.

I cannot do an exercise

I cannot do an exercise

First, don’t worry.  Our system is completely customizable.  You can fast forward or skip during the workout or choose to do another exercise that you know.  Just keep moving.

After you are done, access our back office ( this will be in the app soon) at admin.jamworkout.com/auth, and you can change your workouts or individual exercises.

Issues with Heart Rate Monitor

Issues with Heart Rate Monitor

There are a few reasons why your heart rate monitor might not be working. The most common is a dead battery. Hot weather, not detaching the pod from the strap, and being left in a cold car may all contribute to quicker battery death.

We recommend having a replacement battery on hand (CR2032) for those instances.

What is the "Active Calories" notice about?

Active Calories versus Total Calories

You burn calories constantly.  But when you work out, you are most interested in the calories ABOVE your normal metabolic rate.  This is why for the purpose of our leaderboards, JAMWORKOUT chooses to only count calories above 60% of Max Heart Rate- the actual working calories.  You can see your total calories in the app as well as your summary email.

Your First Workout

Set Your Preferences

You are in control  Choose your equipment, workout style, fitness level to create a customized workout just for you- wherever you are.

Replacing Batteries

Replacement Batteries

The Armband style of HRM is rechargeable.  However, if you are using the chest monitor, you will likely have an occasion to change the batteries.  These can be purchased at any national retailer or via Amazon.  CR2032 is the size/model of battery needed.

How Do I Record My Stats?

Record Your Stats

Use the app to store your stats: weight, bodyfat, height and start points for your fitness milestones.  We will track and show you changes over time.  Fitness goes beyond the scale.

There is no Sound/ Music

Workout At Home

Everyone has their own rhythm and listening to an over-caffeinated cheerleader saying the same thing over and over gets tedious.  We designed our app without sound so that you can play the music that inspires YOU to MOVE (Use Alexa, Echo or an old fashioned stereo).  So crank up your tunes and Let’s JAM!!

Exploring the App

There is much to see and more to come

JAMWORKOUT’s app tutorial will take you from Novice User to True Expert in no time.  Check it out.

Workout Outdoors

Workout Outdoors

Were you born to run? or cycle? or hike?  Those calories count toward your fitness goals too.  Use your heart rate monitor and app anywhere you are active.  Fitness is not just an indoor activity.

Workout At Home- Casting to your TV

Workout At Home-Casting

Workout at home by casting your videos and heart rate information to any smart tv.  Use a smart tv, or apple tv, chrome cast or fire stick.  Need more instructions?

Workout At A Gym

Workout At A Gym

Take TOD to your favorite neighborhood gym.  Just select the Any Gym option and select the equipment that you have available to create workouts made for you and your goals.

Workout Outdoors

Workout Outdoors

Were you born to run? or cycle? or hike?  Those calories count toward your fitness goals too.  Use your heart rate monitor and app anywhere you are active.  Fitness is not just an indoor activity.

Workout At Home

Workout At Home

Workout at home by casting your videos and heart rate information to any smart tv. Workouts are designed by you with the equipment YOU already have.  Get something new?  Expand your library to include your new fitness equipment.

Workout At A Gym

Workout At A Gym

Take TOD to your favorite neighborhood gym.  Just select the Any Gym option and select the equipment that you have available to create workouts made for you and your goals.

Workout Outdoors

Workout Outdoors

Were you born to run? or cycle? or hike?  Those calories count toward your fitness goals too.  Use your heart rate monitor and app anywhere you are active.  Fitness is not just an indoor activity.

MAKE THE MOST OF

YOUR JOURNEY

EARN POINTS

Points are earned by following your 90-day plan, doing the challenges, and recording your results.

PROGRESS

Measure more than the scale, by testing your fitness milestones. See results even when your scale stalls.

GET RESULTS

Redeem your points and get cool gear and other great items from our store. Earn things you cannot buy.

Still have more questions? Ask us. We promise to get an answer back to you within 24 hours.






    Members Make Things Happen

    OUR RESULTS

    Amazing Before and Afters

    USED BY THE BEST

    WHERE TO FIND JAMWORKOUT

    Not only on your phone, JAMWORKOUT can be found in gyms, studios, bootcamps, chiropractic and doctors' offices, apartments and condos.
    REACH OUT TO US

    CONTACT JAMWORKOUT

    We want to hear from you. Questions, feedback, anything.

    Address:

    JAMWORKOUT

    505 Lakeland Plaza 

    Ste 434 

    Cumming, GA 30040

    Phone:

    1-(770)862-9943
    email: support@jamworkout.com

    Hours:

    Mon-Fri 9am – 5pm (Eastern)
    Sat-Sun by appointment





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